Refund policy

Return & Refund Policy

We hope you and your pet love your Nubbi finds! Due to the nature of our products, all sales are final and we do not accept returns or exchanges for change of mind, preference, sizing, or items that have been used.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos of the item and packaging so we can review the problem.

If your claim is approved, we will arrange a replacement or issue a refund, as appropriate, at no additional cost to you.

Pet Toy Safety & Normal Wear

Pet toys are designed for play and may naturally show wear over time. Damage caused by chewing, biting, scratching, misuse, or normal wear and tear is not considered a product defect and is not eligible for a refund or replacement.

Please always supervise your pet during play and regularly inspect toys for signs of damage.

Cancellations

If you need to cancel or make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel or modify it.

Refunds

Approved refunds will be issued to your original payment method. Please allow your bank or credit card provider additional time to process and post the refund.

Questions or Issues?

Please contact us at kate@mynubbi.com and we'll be happy to help.